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  • January 11, 2017 at 3:57 am #1325228
    fatheaddrummer
    Participant

    Hi there,

    Awesome support team!
    I received the money via paypal immediately for my last two orders in my webshop. But for some reason woocommerces says that the order was cancelled – although I received the payment. So this is causing a wrong invoice which says that the order is cancelled….Why is that?

    Thanks a lot!
    Best, Christian

    January 11, 2017 at 5:48 am #1325343
    Christian
    Moderator

    Hey Christian,

    There are many factors that could cause that including third party plugins and customizations. Please ensure everything is up to date and try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

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