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[Houston]

I have purchased a new license and validated but I keep getting this error.

[Rupok]

Hi there,

Thanks for writing in! Kindly try revoking the license and assign again. If the issue still persist, you can share your login credentials and Purchase code in a private reply.

Cheers!

[Houston]

I just purchased the code. How do I revoke the license?

[Houston]

This reply has been marked as private.

[Rahul]

Hey There,

Please follow our product validation guide : https://community.theme.co/kb/product-validation/

Let us know how it goes.

Thanks

[Houston]

This is part of the problem, it seems to be validated but I still can not install any plugins. I never see the screen that asks me to validate. You never answered me as to how I go about how to revoke the license.

You requested the login credentials, if you use them you will see what I mean .

Many thanks,
Houston

[Joao]

Hi There,

Thanks for writing in!

Please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

Let us know how it goes,

Thanks

Joao

[Author]

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