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[faikoi]

Hi! As you can see in my attached file, i change the button color, but nothing move on the website. The color have change by themselves since I’ve updated the theme, since then i cannot change it anymore! Also, when i put the “marketing circle” on : nothing move. Seem there is a problem into the customizer AND cornerstone. Can you help me with that? Thanks!

[faikoi]

Oh by the way Url is : http://www.jejouedelaguitare.com all the version are the latest one!

HERE YOU CAN FIND THE SCREENSHOT THE OTHER ONE WAS TOO BIG!

[Joao]

Hi There,

If you have third party plugins installed you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Otherwise please provide us your wp admin credentials so we can take a look.

Thanks

Joao

[faikoi]

Can you give me an e-mail so i add you as a admin?

[Rue Nel]

Hello There,

Just use a dummy email to create a new user. We have several staff working in 24 hours shift from different places. That is why we cannot give you a personal email. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[faikoi]

This reply has been marked as private.

[Nico]

Hi There,

Thanks for sharing us the login details.

You need to set your button added in cornerstone as a global setting to follow the changes in your customizer.

You can also follow the thread below to adjust the button colors.

https://community.theme.co/kb/implementing-additional-button-colors/

Hope it helps.

Let us know how it goes.

Thanks.

[faikoi]

It doesn’t work. And the marketing circle doesn’t work too. Can you help with that? Did you tried it yourself to see if it work? Seem that you didn’t 😛

[Friech]

Hi There,

Please navigate to Appearance > Customize. Then on Customizer under the Cornerstone tab look for the button color options.

The issue is you renamed your x folder to x-2, and that is why Cornerstone does not recognise the parent x|theme and add its own panel on the customizer conflicting with the X’s button panel.

Please renamed your x|Theme folder to its default x name.

Hope it helps, Cheers!

[faikoi]

When i change it, my website doesn’t work anymore 🙁

[Joao]

Hi There

What exactly happens?

Try doing this:

On WordPress > Appereance > Themes > Select a different theme than X

Go to your FTP rename the folder to x

Go back to wordpress and activate x again.

Let us know how it goes.

Joao

[faikoi]

It says this (like on the screenshot) (Translation) : “So your cheating? This theme doesn’t exist”

and when i just change the name, the site just dont loading 🙁

[Friech]

Hi There,

Please provide us FTP credentials so we can take a closer look. In the meantime please backup your whole site.

Thanks.

[faikoi]

This reply has been marked as private.

[Friech]

Hi There,

Thanks for the credentials, but before we do anything please backup your site.

Did you do Joao’s advice above? Switch to a default theme first (twenty sixteen) and then logout to your admin dashboard. Rename the x-2 folder to x, then login back to your dashboard and switch back to X|Theme.

Thanks.

[Author]

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