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  • January 11, 2017 at 8:48 pm #1326583
    josephotim
    Participant

    Hi Themeco,

    We’ve enjoyed using your theme and have recommended it to many friends and clients. We love it! After some updates recently, our site seems to be broken (we recently updated our x plugins). Please help us get the site back online!

    Thanks so much,

    Joseph

    January 11, 2017 at 10:35 pm #1326711
    Prasant Rai
    Moderator

    Hello Joseph,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 11, 2017 at 11:24 pm #1326763
    josephotim
    Participant
    This reply has been marked as private.
    January 11, 2017 at 11:25 pm #1326765
    josephotim
    Participant
    This reply has been marked as private.
    January 12, 2017 at 1:09 am #1326847
    Lely
    Moderator

    Hello Joseph,

    Upon checking, you’re using an old child theme. Please check this link for a fixed and detailed explanation: https://community.theme.co/forums/topic/child-theme-updates/

    Hope this helps.

    January 14, 2017 at 7:10 am #1329869
    josephotim
    Participant
    This reply has been marked as private.
    January 14, 2017 at 2:10 pm #1330106
    Rad
    Moderator

    You’re welcome!

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