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  • July 15, 2016 at 9:49 am #1088578
    Reid F
    Participant

    Hello,

    The last update has totally broken my site. It seems as though all of my styles are gone but I haven’t changed anything. Could you take a look and let me know where to start?

    dottingthemap.com

    Thanks

    July 15, 2016 at 9:50 am #1088583
    Reid F
    Participant

    theme x 4.6.0
    wordpress 4.5.3

    July 15, 2016 at 1:20 pm #1088884
    Joao
    Moderator

    Hi There,

    Please have a look on this thread:

    https://community.theme.co/forums/topic/child-theme-updates/

    Also make sure you have Cornerstone activated and the plugin X-Shortcodes deactivated.

    Hope that helps

    Joao

    July 18, 2016 at 12:44 pm #1092191
    Reid F
    Participant

    sorry, but i’m sort of a novice. i’m not using a childtheme just themex. i have activated cornerstone and i don’t have the x-shortcodes plugin installed.

    any additional suggestions? do i need to add the @import somewhere if i’m not using the child theme?

    thanks

    July 18, 2016 at 1:06 pm #1092214
    Jade
    Moderator

    Hi Reid,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 19, 2016 at 2:06 pm #1094020
    Reid F
    Participant
    This reply has been marked as private.
    July 19, 2016 at 2:57 pm #1094094
    Jade
    Moderator

    Hi there,

    I tried the login details provided for the admin login but they seem to be incorrect.

    Kindly double check. Thanks!

    July 20, 2016 at 10:08 am #1095400
    Reid F
    Participant
    This reply has been marked as private.
    July 20, 2016 at 10:33 am #1095424
    Joao
    Moderator

    Hi There,

    First of all, You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If that does not work, please do the following:

    1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    You won´t lose any data because your pages, posts and media are saved on the database.

    Let us know how it goes.

    Thanks!

    Joao

    July 20, 2016 at 12:59 pm #1095667
    Reid F
    Participant

    that worked. thanks!

    July 20, 2016 at 1:17 pm #1095697
    Rahul
    Moderator

    You’re Welcome!

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