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Posts
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Hi,
I update X-Theme version to last because I’d problems with WPML translates, but after updates my woocommerce shop page doesn’t works: it see blank page with no code and no errors.
Note: I use X-Theme Child Theme.URL: http://www.whwinery.com/the-shop/
WP: 4.5.2
X-THEME: 4.5.2
Cornerstone: 1.2.4Thanks!
Hello There,
Thanks for writing in!
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks.
Hi There,
Thanks for the credential, I did check the site and set the The Shop page (I’ve unset it after) as the shop and see the two products you have with huge feature image on the
/the-shop/page.Would you mind to clarify the issue?
Thanks.
accurate, but the display is not the right one (with add to cart and price). Also you should not see the date of registration of the product: this seems to me a version of “blog” page shop.
We need to have a shop page with columns, prices and buttons, not like a blog.
To do this, I tried to copy the woocommerce.php page within the child theme, and it was at that moment that the error occurred with blank page. I thought that the problem had been up by the update because before, with older versions of componenenti and woocommerce.php page in child theme, everything worked regularly.
Hi There,
That is how Ethos Shop is designed.
https://theme.co/x/demo/shop/ethos/
You can adjust some parameters of course, like having more products per row instead of just two.
You can adjust this and other parameters by accessing Appereance Customizer WooCommerce.
You have the prices and buttons as soon as you scroll over the product.
And you will find more information about the product once you click on it.
Please let us know if you have any questions,
Thanks
Joao
Hi there,
Thanks for clarifying. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Hello There,
I did some further investigation. I noticed that you are using PHP version 5.4.44 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). You are also using MySQL version 5.5.47. To check these, please go to WooCommerce > System Status and you will see the warnings.
This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:
Dear host, I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following: - PHP 5.6 or greater - MySQL 5.6 or greater - The mod_rewrite Apache module Looking forward to your reply.Hope this helps. Kindly let us know.
Hello,
I contacted my provider who upgraded to the 5.6 version of php
As instead riguara the version of MySQL, they said that an update is planned for the coming months and that the warning indicates only a suggestion, not an error.
Now what do I do, then? The situation of the shop page remained unchanged.Hi There,
Could please clarify the correct FTP credentials. It the given credentials in your previous reply, I could find the password. I wanted to check out any template customization you may because at the moment, most of the shop container were missing.
Please let me know then.
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