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  • September 8, 2016 at 9:32 am #1166463
    Craig Corfield
    Participant

    Hi support,

    I have a background video on my homepage and my site takes forever to load. about 26 seconds. Could you assist with this? have i done something wrong with the implementation? Its a very small video.

    September 8, 2016 at 9:32 am #1166465
    Craig Corfield
    Participant
    This reply has been marked as private.
    September 8, 2016 at 12:36 pm #1166723
    Joao
    Moderator

    Hi There,

    What is the size of your video in mb?

    Here is a link with some suggestions of how to compress your video,

    If your video is already small I suggest you searching a more powerful hosting provider.

    Hope it helps,

    Joao

    September 12, 2016 at 6:58 am #1171209
    Craig Corfield
    Participant

    Video size is 19MB. Please can you share the link.

    Not an option to switch hosting provider.

    September 12, 2016 at 7:24 am #1171225
    Craig Corfield
    Participant

    I have compressed the video to 6MB but the site still loads very slowly still.

    September 12, 2016 at 7:33 am #1171231
    Craig Corfield
    Participant

    I have even removed the background video and loaded a simple image (250KB) as the background and the site still loads slowly. Could some of the CSS be slowing the site down or causing the issue? All other websites on the server are loading very fast (Some with the same theme)

    September 12, 2016 at 8:07 am #1171274
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Joao

    September 12, 2016 at 8:23 am #1171305
    Craig Corfield
    Participant
    This reply has been marked as private.
    September 12, 2016 at 8:24 am #1171308
    Craig Corfield
    Participant

    Additional info: When navigating in the admin centre the site is fast but when trying to view the site it is incredibly slow. So i dont believe it is a hosting issue but rather something on the theme or something i have done to the theme.

    September 12, 2016 at 9:58 am #1171447
    Christian
    Moderator

    Would you mind testing for a plugin conflict? You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    September 12, 2016 at 10:55 am #1171554
    Craig Corfield
    Participant

    Hi it seems to be the woocommerce paypal plugin that was causing the site to load slowly. This is a fairly essential plugin so how do i work around it. Any other woocommerce payment plugin i can try?

    September 12, 2016 at 11:57 am #1171664
    Joao
    Moderator

    Hi Craig,

    Unfortunately we cannot recommend you any third party plugin,

    I believe the best solution for you would be to consult our X Theme Facebook Group.

    https://www.facebook.com/groups/xthemeusers/

    The group counts with beyond 8000 users and for sure people will have some good recommendations for you.

    Hope it helps

    Joao

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