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[Samantha E]

Hello – why is the background to my site on multiple pages not showing on a pc, but is showing on a MAC?

[Samantha E]

This reply has been marked as private.

[Joao]

Hi Samantha,

Do you mean the 5 blue horses behind the logo above the navbar?

If that is what you mean

Im an on a PC and I tested your website in Chrome and Firefox and it seems to be loading normally.

On what browser and device are you experiencing this issue?

Thanks,

Joao

[Samantha E]

Any PC – the screenshot shows a white background for Safari, Chrome, etc. while on a PC for the pages. For example the contact page should have a blue background of horses but it is showing as white

[Joao]

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you cant fix by doing that, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks,

Joao

[Samantha E]

This reply has been marked as private.

[John Ezra]

Hi there,

Thanks for updating the thread! This one is a bit weird, like my colleague I am unable to replicate the issue on my end. Testing on different browsers will on a PC, your background with the horses behind a blue tint is showing just fine.

Have you tested on another PC or another network? The previous staff and I are from different parts of the world and we are seeing your site just fine. This maybe something specific to the unit tested. It may be a browser extension or a cache that needs to be cleared on the local PC unit.

It’s a bit tough to troubleshoot something we are not able to see. Please do let us know what else you find. Thanks!

[Samantha E]

To confirm you see the background on this page: http://b80.28c.myftpupload.com/contact/

Why do you think it is showing on PCs as white? This doesn’t make sense?

[Joao]

Hi Samantha,

Upon exploring a bit I understood the problem.

On your home page you have the slider above mast head activated, while on contact page there was none.

On the home page you don´t have the logo with a white background being shown like on the other pages because you have on your Customizer / Custom / CSS this code:

.home .x-brand{
display:none;
}

This code hides the website logo – If you would like to apply this to every page change the code to:

.x-brand{
display:none;
} 

To turn on the slider above the header you have to click Edit page and just a bit below where you selected the background img you can change from deactivated to the slider you want, in your case right now, you just have one, so select that one.

I have turned it on at your contact page right now. Please see image attached so you see how it works if you want to turn on o another pages.

If you would like instead of having on your other pages a slider but just the normal logo, keep that first CSS you originally have and add this following code to add a background to your logo bar at your Appereance / Customizer / Custom / CSS

.x-logobar {
text-align: left;
background: url("http://b80.28c.myftpupload.com/wp-content/uploads/2016/05/Horses1.jpg") no-repeat center center;
background-size: 100% auto;
}

Hope that helps,

Joao

[Samantha E]

I appreciate the help, but this is not correct.

The revolution slider should be one page only and that is the home page. The logo on the slide revolution for the home page should be seen and ONLY the logo on the home page should be hidden. I had the correct code in previously.

The contact page is showing white, but if you go to the page itself (not in corestone), you will see that I have a background image that should be showing for the page. Additionally the customizer is set up to not have a white background, but it is showing as white.

I need this to be escalated please.

[Samantha E]

its almost as though there is a white block background when it shouldnt be there

[Samantha E]

This reply has been marked as private.

[Samantha E]

okay, i was able to get it working, however the section on the home page with the green background parallax under the three boxes is now not showing

[Joao]

Hi Samantha,

Sorry for the misunderstanding I thought you were mentioning you were missing a background at the header…

Ok I have a fix for you, but, anyway I am curious with something so we can deliver you a better global solution.

So first question: How did you set up this background image? Where did you do that? That will helps us to find out why there is a white layer covering it.

Now the fix:

Instead of adding the code you added on your Appearance / Customizer / Custom / CSS that is also affecting a section of your home page, you can add it at your Page Settings / CSS inside Cornerstone, and the code will just affect the page where it is placed.

I haven´t changed anything, but please see images attached 1 and 2.

Inside Cornerstone Click on Settings on the top right, highlighted with green on image 1 and than Custom CSS and paste your code(image 2) you can now remove the code for Appearance / Customizer / Custom / CSS.

This way the section at your home page won´t disappear.

But please let us know how did you do to add this background at your page so we can find a better solution.

Thanks,

Joao

[Samantha E]

I agree that makes much more sense – so essentially the home page is really the only page that is different from the rest, as I have a map that spread across it.

In turn, I think I only need individual page code for just the home page. If you look in the corestone for the home page, you will see that the second section has a green background with parallax set – that is where i added the home page picture.

On each individual page however, I also added a background through using the basic edit page.

So in turn, I believe the only code I need is understanding how to get the second section parallax background to show?

[Author]

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