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September 30, 2016 at 9:50 pm #1198148
ChadAustinParticipantHey folks,
The site is http://www.guestinteriors.com/
The site was built last year, and within the homepage there were 5 scrolling background images.
I went into the backend dashboard with the intent of updating WordPress and plugins.
Right before doing so, I accidentally switched themes (from X-theme to one of the WP default themes- don’t remember if it was 2014 or 2016).
Anyway, I switched back, and the homepage background images were gone.
I also noticed when going into the “Customize” feature and noticed I couldn’t add a background image there, either.
Any suggestions?
Thanks in advance!
September 30, 2016 at 11:54 pm #1198230
FriechModeratorHi There,
Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
October 1, 2016 at 12:03 am #1198233
ChadAustinParticipantThis reply has been marked as private.October 1, 2016 at 12:35 am #1198249
FriechModeratorHi There,
Thank you for the credentials, the latest X|Theme requires the Cornerstone. Cornerstone is taking over for X – Shortcodes, which you can read much more about here in detail. Deactivate and delete the x-shortcodes.
Then clear your browser’s cache and any caching plugin that the site might have.
Let us know how it goes.
Cheers!
October 2, 2016 at 12:09 pm #1199449
ChadAustinParticipantPresto! Thank you so much!
October 2, 2016 at 12:24 pm #1199467
ThaiModeratorYou’re most welcome 🙂
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