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  • November 22, 2016 at 2:51 pm #1267307
    [email protected]
    Participant

    Hi.

    My site at velotel.no are validated (see enclosed screengrab), but I’m not able to update either Cornerstone og the X-theme. I have tried to revoke the validation and enter the purchase code again. I receive the message with validation ok, but the problem persists.

    Could you please help me with this?

    Wordpress v4.6.1
    X v4.6.1
    Cornerstone v1.3.1

    Regards Christian

    November 22, 2016 at 7:24 pm #1267614
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    November 23, 2016 at 1:54 pm #1268586
    [email protected]
    Participant
    This reply has been marked as private.
    November 23, 2016 at 7:39 pm #1268920
    Nico
    Moderator

    Hi There,

    I could see that there is something that preventing script to load automatic update.

    Please try to update manually after the next update please check if still the issue persist.

    Updating guide: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope it helps.

    Let us know how it goes.

    Thanks.

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