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[keenimedia]

Hi everyone,

I’m unable to update Cornerstone or any other plugin that came with X. My website is validated with a purchase code but I see this message:

Automatic update is unavailable for this plugin.

There are updates available and at Addons > Home I see there are updates available but when I click the Check again button it says ‘Nothing to report’ and there is a difference posted between the current version:

Installed Version
4.4.2 CHANGELOG
Latest Version Available
4.6.4 CHANGELOG

I’ve followed the advice here:
https://community.theme.co/forums/topic/automatic-update-cornerstone/#post-896135

But it doesn’t work. Still can’t update. Any tips?

[Jade]

HI there,

1] Please login to your account and revoke the license. https://community.theme.co/my-account/
2] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
3] Go back to X Addons > Home again, and insert the license.

Then try to update the plugins again.

Hope that helps.

[keenimedia]

Hi Jade,

I’ve followed this instructions above just as in the link I sent – still the same result.

I’ll give you login credentials to the website and my Themeco credentials as well so you can do it if you like?

[Paul R]

Hi,

Please make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Author]

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