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  • June 26, 2016 at 5:16 pm #1060447
    houvv
    Participant

    Hi,

    I had domain1.com site when we bought X theme and activated it on the site. Later I decided to change domain name from domain1.com to domain2.com. All updates doesn’t work anymore. Also assigned the product license to the new domain in my account on “community.theme.co”. Doesn’t help solve the issue.

    How to restore auto-updates on the site?

    June 26, 2016 at 7:36 pm #1060556
    John Ezra
    Member

    Hi there,

    Thanks for writing in! Have you tried, removing the validation from this site and then re-validating? If you go to X Addons > Home, at the very bottom, there is a link text to remove/revoke license.

    If you remove the license you can enter it again. Make sure you have changed the domain in your manage license page here on Theme.co to reflect the new domain name.

    If that’s what you meant and it still doesn’t work, please provide us with login credentials so we can take a closer look. To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    June 27, 2016 at 10:53 am #1061712
    houvv
    Participant
    This reply has been marked as private.
    June 27, 2016 at 2:05 pm #1061989
    Joao
    Moderator

    Hi There,

    Thanks for writing in!

    Please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    Joao

    June 27, 2016 at 4:39 pm #1062229
    houvv
    Participant

    Hi, I have updated x theme successively.

    Followed this thread:
    https://community.theme.co/forums/topic/changed-web-address-revoke-api-key-and-reassign/

    It would be really helpful if you can add these instructions to the Knowledge Base:
    – For user who’s still on version 4.3 or earlier, the home screen is different and there’s NO revoke the license button on it.
    – You can revoke the license under X Addons > Product Validation and place the API Key there to validate.
    – Lastly, update X to latest version on WP dashboard > update > themes.

    Many thanks!

    June 27, 2016 at 9:32 pm #1062618
    Jade
    Moderator

    Thanks for the suggestion. We will be looking into adding it. Cheers!

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