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  • August 5, 2016 at 8:20 am #1118831
    christiaanakkermans
    Participant

    Hi,

    I have a lot of audio players on my website. As far as I have find out now, only two players do not work (al the others work fine).

    This problem is only in Safari – computer and mobile.

    Can you help me solve this?

    To test it, you have to be logged in, see my next message..

    Thnx, Christiaan

    August 5, 2016 at 8:22 am #1118834
    christiaanakkermans
    Participant
    This reply has been marked as private.
    August 5, 2016 at 7:30 pm #1119539
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have checked your site and the mentioned pages. It turns out that these audio files were .wav files which might not be supported by Safari or with your web server. Please convert the audio file to .mp3 to make sure that it will be cross browser compatible.

    Hope this helps.

    August 8, 2016 at 9:17 am #1122146
    christiaanakkermans
    Participant

    Hi,

    I converted these two files to mp3 already, but it did not solved the problem…

    What can we do?

    August 8, 2016 at 11:17 am #1122305
    Rupok
    Member

    Hi there,

    Your mp3 is playing fine on Safari on my end. Let’s try clearing your browser’s cache.

    Thanks!

    August 9, 2016 at 4:03 am #1123403
    christiaanakkermans
    Participant

    Hi,

    Unfortunately this also doesn’t solve the problem..

    What’s next?

    August 9, 2016 at 10:05 am #1123816
    Rupok
    Member

    Hi there,

    There is actually no problem that I can replicate on my end. It’s playing fine on Safari. I am attaching a screencast from my end :

    See – http://recordit.co/5NQBBj91VP

    Thanks!

    August 10, 2016 at 5:47 am #1125348
    christiaanakkermans
    Participant

    Hi,

    you were looking at the wrong audio’s, as mentioned above..

    But, good news! I solved the problem: These file names contained umlauts. These umlauts caused the problem!

    Thnx for your time!

    Christiaan

    August 10, 2016 at 9:18 am #1125559
    Joao
    Moderator

    Hi Christiaan

    That is great news and thanks for letting us know.

    Joao

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