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  • September 8, 2016 at 9:59 am #1166511
    lyrical
    Participant

    URL: http://consortiumcarissimi.org – latest WP & X versions

    This is a little weird and the first time it’s happened on this site. I don’t have or never had an elegant themes theme installed on this website, however when I go to update Visual Composer, it’s asking for an elegant themes api. Elegant themes doesn’t even use WP Bakery’s Visual Composer plugin with their themes. I built the site over a year ago before Cornerstone, so much is done using VC. Any advice is greatly appreciated.

    Plugin is installed and activated through the add-in section for X. I have version 4.12 installed. Update to 4.12.1. This is the error:
    An error occurred while updating WPBakery Visual Composer: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

    September 8, 2016 at 12:37 pm #1166724
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    We recommend you to kindly follow proper guidelines to update your current X theme and plugins associated with it from this link.

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    You can update plugin automatically or manually, try both the methods and let us know how it goes!

    Hope this helps!

    September 8, 2016 at 1:03 pm #1166764
    lyrical
    Participant

    um, I did, or at least tried to and got this error for Elegant Themes which has NEVER been installed. I don’t see the Visual Composer plugin in the download package for me to manually install. Please advise.

    September 8, 2016 at 1:03 pm #1166765
    lyrical
    Participant

    I’ve had this same theme and plugins for a year

    September 8, 2016 at 3:51 pm #1167037
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

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