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[KierynM]

Hi guys,
I know that putting in universal google analytics is not within the scope of your support but I am having a real problem tracking an event. So far I have managed to track buttons and destination pages. I want to track however how many times someone views a youtube video I have. The video is in a lightbox that is within a text element. The code I have used is as follows:

[image class=”intro” src=”http://www.helpingtradiesonline.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-08-at-1.45.03-pm-e1460114092958.png” link=”true” href=”https://www.youtube.com/embed/R4WAVPywPcI” lightbox_video=”true”]
[lightbox selector=”.intro”]

I added what I think is the correct code to track when the element is clicked. The code I have added is:

onClick=”ga(‘send’, ‘event’, ‘Welcome Video’, ‘Play’, ‘Home Page’);”

This means the entire code i have in the text element is:

[image class=”intro” src=”http://www.helpingtradiesonline.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-08-at-1.45.03-pm-e1460114092958.png” link=”true” href=”https://www.youtube.com/embed/R4WAVPywPcI” onClick=”ga(‘send’, ‘event’, ‘Welcome Video’, ‘Play’, ‘Home Page’);” lightbox_video=”true”]
[lightbox selector=”.intro”]

I have made sure the event is also placed in on the google analytics side but nothing is being tracked. I am guessing there is something I am missing with regards to this element but I can’t figure it out so I bow to your knowledge and hope you can give me some direction. Is this because it is a lightbox?

I really appreciate the help guys,
Kiz

[KierynM]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in! Please edit your page and update the entire code you added in the text element. Please use this instead:

<a class="x-img intro x-img-link" href="https://www.youtube.com/embed/R4WAVPywPcI" data-options="thumbnail: 'http://www.helpingtradiesonline.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-08-at-1.45.03-pm-e1460114092958.png', width: 1080, height: 608" onClick="ga('send', 'event', 'Welcome Video', 'Play', 'Home Page');"><img src="http://www.helpingtradiesonline.com/wp-content/uploads/2016/04/Screen-Shot-2016-04-08-at-1.45.03-pm-e1460114092958.png"></a>
[lightbox selector=".intro"]

We would loved to know if this has work for you. Thank you.

[KierynM]

Hi Rue,

Your fix worked perfectly. Not only is the lightbox still functioning in the exact same way the analytics is now tracking when the element is clicked. What was I doing wrong if you don’t mind me asking (for future reference)?

Really appreciate the help, you’re a superstar.

Kind regards,
Kiz

[Lely]

Hi Kiz,

On your version, you’re using image shortcode. By default onClick event is not available on image. It is available on link tag <a></a>.

Cheers!

[Author]

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