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  • #1018364
    8876_dsa4
    Participant

    I am unable to update the entire X theme. Why is this happening?
    Thank yoU!

    #1018395
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Could your please do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope this helps.

    #1022459
    Stephenpea
    Participant

    I was having the same issue on on of my X Theme powered sites. The revoke validation and revalidate process you suggested did the trick for me. Thanks!

    #1022646
    Prasant Rai
    Moderator

    Happy to hear that. Feel free to ask us again. Have a great day! 🙂

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