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[mickna]

Hi there,

Links in Slider Revolution (to another slide) is working fine on Desktops, but not on mobile devices. If I switch the theme to “Twenty Fifteen” all links are working fine also on mobile….

Any help would be fine.
Thank you,
Michael

[mickna]

This reply has been marked as private.

[Christian]

Hey there,

Please try the solutions suggested here https://www.themepunch.com/faq/troubleshooting-tips-for-5-0/

Thanks.

[mickna]

Hi Christian,

thank you. However I tried all this settings bevor and nothing helps.
Please note: I rolled back all the settings to be clean.

Again: The slider (clicking links! Not the slider generally) works on desktop but not mobile.
Slider works also on mobile if I switch the theme.

Thank you.

[Christian]

I see the cause of the issue now. It is because of the currently known bug in X that affects links that has #. Regretfully, there’s currently no solution to this. Please stay tuned for updates.

Thanks.

[mickna]

Hi Christian,

can you please be a little bit more detailed?
The anchor is set in Revolution slider to point to the corresponding slide. This is also an issue? Inside revolution slider? And this bug affects only mobile devices?

Or do you mean an anchor as part of an url (taurus.i-v.de/#missile”)? If I do not use an anchor at this point, I have the same problem….

Thank you.
Michael

[Christian]

Please see the attachment. All the links in that slider links to #discover and all links that has # will currently not work on mobile because there is a bug. Our development team is currently working on it.

Thanks.

[mickna]

Hi Christian,

thank you! This helps me a lot.
Looking forward for a fix 🙂

Have a great day,
Michael

[Rupok]

Thanks for your patience Michael. Have a nice day!

[mickna]

Hi there,

nearly one month is gone and I want to ask, if there is a bug fix for this issue, or a workaround?
I have shown my client a slider with anchor functionality on desktop and he loves it. However, this should also work on mobile devices.

Thank you,
Michael

[Joao]

Hi Michael.

Not yet and we cannot provide an ETA, we would reccomend you searching for a alternative layout in the meanwhile.

Let us know if you have further questions,

Joao

[mickna]

Hi Joao,

thank you for your answer. We really like your theme and support. But today I have to say:

“Not yet and we cannot provide an ETA” – this sound for me like “We have no idea why this bug occurs and we are not interested to do more research, or spend more time in this issue”

“you searching for a alternative layout in the meanwhile.”
I believe this is not really a solution Joao.
We have licensed three times and we need some more in the future. All sites we do with X are driven from a parent company. So we need one design through all sites. As we still have one site running and two in development (and this one we have the bug is 90% finished) we can not just use an alternative layout. More over we have to make money and are not able to redesign a whole site “in the meanwhile”.

I know there could be are always bugs in a software and this is not the point. My point of view: I feel lost with a dryly comment to use another layout. I need a solution….

[Rad]

Hi there,

I added this code,

revapi5.bind("revolution.slide.onloaded",function (e) {
	jQuery('a.tp-caption').off('touchstart touchend');
});      

Please check it.

Thanks.

[mickna]

Hi Rad,

thank you. Can you tell me where you added this code?
under Appearance -> Customize -> “Edit Global Java Script”?

Thank you,
Michael

[Rahul]

Yes, you need to add this code to Appearance -> Customize -> “Edit Global Java Script

Thank you.

[Author]

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