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Archive / After upgrade to X Theme 4.5.2, revolution slider didn't upgrade to 5.2.5.2
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  • June 17, 2016 at 9:53 am #1047110
    fcroul
    Participant

    I just upgraded to X 4.5.2 and the dashboard tells me that Revolution slider is still at 5.2.4.1 and needs to be upgraded. From your changelog it seems Revolution Slider should be at 5.2.5.2

    Also there’s now a small white square that flashes in the middle of the slider as it changes from image to image.

    I cleared the cache on my browser and I don’t have any plug-ins that are using cache.

    Can you help me? My site is http://www.fca-design.com , using WordPresss 4.5.2, X theme 4.5.2, Renew, Cornerstone 1.2.4.

    Can you help me please.

    Thanks,

    Felice Croul

    June 17, 2016 at 9:59 am #1047112
    Rahul
    Moderator

    Hey There,

    Can you please revalidate your theme by revoking the licence and adding it again?

    If that doesn’t work, can you try upgrading the plugin manually this time via FTP and next time it should work fine.

    Hope that helps.

    June 17, 2016 at 11:49 am #1047245
    fcroul
    Participant

    Thanks, I manually upgraded the plugin and now I’m at 5.2.5.3. BUT, I’m still getting a white square appearing in the middle of the slides for about a second as they transition to the next slide. This is a new problem w/this upgrade. I’m in Firefox 4.70 and it appears in Chrome as well and I’ve checked another computer on Firefox as well. Can you help me?

    Felice

    June 17, 2016 at 2:37 pm #1047449
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff. รง

    Thanks

    Joao

    June 17, 2016 at 2:49 pm #1047461
    fcroul
    Participant
    This reply has been marked as private.
    June 17, 2016 at 8:14 pm #1047823
    Rue Nel
    Moderator

    Hello Felice,

    The white square in between the slide is the preloader or spinner. You can disable this by going to the Slider Settings > Layout & Visual > Spinner.

    To always make sure you know what’s the latest version compatible and bundled in X, please check it from here: https://community.theme.co/kb/version-compatibility/

    Hope this helps.

    June 20, 2016 at 1:53 pm #1051193
    fcroul
    Participant
    This reply has been marked as private.
    June 20, 2016 at 2:16 pm #1051225
    Rahul
    Moderator

    You are most welcome. Let us know if you need any further help.

    Cheers

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