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Archive / After updating WP and Xtheme the "add media" button doesn't work
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  • November 15, 2016 at 5:17 am #1257747
    GreenGingerMedia
    Participant

    Hi Support,

    After updating WP and Xtheme the add media button doesn’t work when I want to add a new post. I’m not sure what is causing the problem exactly. I’ve tried restoring an older version but no joy. Please assist?
    URL: belindasfitnesshub.com.au
    WP latest version
    Xtheme and cornerstone is the latest version.

    Thanks in advance.

    November 15, 2016 at 6:05 am #1257795
    Thai
    Moderator

    Hi There,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If it doesn’t work, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

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