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  • August 31, 2016 at 5:06 am #1154826
    Ron J
    Participant

    Hi,
    I updated the theme and plugins to the latest version of X theme.
    But having the following problem, when i edit in visual composer everything works and made my layout. After saving the page going to my page nothing shows up?? http://www.rafjacobs.com . When i go back to the backend of the page and editing with visual composer its still the layout i made.
    see attachment

    I have cornerstone version 1.3.1
    Theme version latest
    wordpress 4.6

    August 31, 2016 at 6:09 am #1154896
    Christian
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 31, 2016 at 8:09 am #1155067
    Ron J
    Participant
    This reply has been marked as private.
    August 31, 2016 at 9:47 am #1155188
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    August 31, 2016 at 10:43 am #1155281
    Ron J
    Participant
    This reply has been marked as private.
    August 31, 2016 at 5:15 pm #1155806
    Rad
    Moderator

    Hi there,

    Let’s correct the installation first. Currently, your X theme is installed at /wp-content/themes/x/ which makes it /wp-content/themes/x/x/

    Please move your X theme directly under /wp-content/themes/. It shouldn’t be installed within another folder.

    Thanks!

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