Navigation
Archive / After reset, Cornerstone does not recognize Envato Purchase Code
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • August 6, 2016 at 10:04 am #1120220
    Matthew
    Participant

    Hello,

    After several days of back and forth, your excellent support team determined I needed to reinstall X. I did so, however, when I put the code in, comes back with the following:

    We’ve checked the code, but it doesn’t appear to be an Cornerstone purchase code or Themeco license. Please double check the code and try again.

    If you require the code, please respond and I will send it immediately. The first window, understandably, does not provide this option.

    August 7, 2016 at 12:04 am #1120625
    Christopher
    Moderator

    Hi there,

    Please follow this link https://community.theme.co/kb/product-validation/ and validate your theme. Make sure to assign correct URL to purchase code under themeco account.

    If you need further assist, please provide us with URL, login credentials and purchase code in private replay.

    Thanks.

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1120220 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>