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[Jeff G]

Hi!

Hoping you can help me here. This is the third copy of X that I’ve purchased and installed, and I’ve never had any problem in the past. However, this time after installing and verifying my new purchase I can no longer access my WordPress dashboard.

I entered my Envato purchase code in my WordPress dashboard and it connected me to my Themeco account, but rather than complete the verification process I just got stuck with a blank screen and can no longer access my dashboard. I ran wp_debug mode and these were the errors reported:

Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /var/www/vhosts/bradfordgreenhouses.com/httpdocs/wholesale/wp-includes/functions.php on line 3560

Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or login_enqueue_scripts hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /var/www/vhosts/bradfordgreenhouses.com/httpdocs/wholesale/wp-includes/functions.php on line 3560

Any idea what might have gone wrong?

Thanks!

[Jeff G]

This reply has been marked as private.

[Darshana]

Hi there,

I’m sorry to hear that you’re having this issue. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Jeff G]

This reply has been marked as private.

[Rupok]

Hi there,

Can you remove the theme and other plugins and see if that works? The notice doesn’t specify whether it’s the theme or any plugin. As you didn’t change the theme files, possibly it’s one of your plugin. Let’s do a fresh installation if possible to avoid such errors.

Thanks!

[Jeff G]

Hi,

I tried removing the theme and deleting all plugins, and still nothing. I tried installing a fresh copy of the theme files via FTP and that didn’t work either.

J

[Darshana]

This reply has been marked as private.

[Jeff G]

Hi,

My hosting provider has updated my PHP version to 5.6, but I am still having the same issues. Any other suggestions?

Thanks.

[Joao]

Hi,

Your site is loading fine on my end.

It just has no content.

Let us know if you need further help.

[Jeff G]

Yes, the front end loads fine, it’s the the backend I’m having a problem with. When I log in to WordPress I can’t access my dashboard. It just displays a blank white screen.

[Rupok]

Hi there,

Can you enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That’s all, stop editing! Happy blogging. */`

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

I’d suggest you to install a fresh WordPress on your site to avoid any file missing issue.

[Author]

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