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[sarahlu]

If I try to install an addon, specifically Custom 404, I get the message: ‘Error encountered: details” and the details read, “no package provided”. I’ve tried a few others and have the same message.

[sarahlu]

Sorry! Versions:

WP: 4.5.2
X: 4.4.2
Cornerstone: 1.2.4

[Rupok]

Hi there,

Thanks for writing in! Kindly revoke the license for your site and assign again. Hopefully that will solve the issue.

Cheers!

[sarahlu]

Thanks, is there a guide for doing this, so I know what to expect? I don’t want to break anything. Thanks.

[sarahlu]

Do I just unassign the site by clicking the litte ‘x’ and add it back in? And use the existing Envato purchase code? Thanks!

[Prasant Rai]

Hello There,

Yes that’s correct. You can also walk-through our product validation guide for more information:

Product Validation

Thanks.

[sarahlu]

OK, I tried that and sadly, it didn’t work. The error details still read, “No package provided”.

[Prasant Rai]

Hello There,

Thanks for writing in!

In that case would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[sarahlu]

Hi, I’m afraid I can’t give you access because the site contains sensitive information. Any other suggestions? Thanks.

[John Ezra]

Hi there,

Thanks for updating the thread! Since you are unable to provide us with logins. You can try installing the extension manually. In your ThemeForest download zip there should be an extensions directory. Inside you will find all the extensions, which you can either extract and FTP into the Plugin’s folder on your site or use the WP plugin installer to upload the zip.

Hope this helps – thanks!

[sarahlu]

Great, thanks!

[Prasant Rai]

You are most welcome. 🙂

[Author]

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