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  • September 27, 2016 at 8:02 am #1192219
    alamtfuerwerbung
    Participant

    Hi, I have two Themeco Customer accounts.
    Is it possible to add the together, so I have all my licenses in one account.

    Thx
    Andre

    September 27, 2016 at 8:10 am #1192232
    Joao
    Moderator

    Hi Andre,

    It is possible, please provide your 2 account names + licenses numbers + Let us know which account you would like to keep.

    Make sure to mark your reply as private.

    Thanks

    Joao

    September 27, 2016 at 8:24 am #1192249
    Anonymous
    Inactive
    This reply has been marked as private.
    September 27, 2016 at 8:46 am #1192276
    alamtfuerwerbung
    Participant
    This reply has been marked as private.
    September 27, 2016 at 9:59 am #1192397
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Kindly attach your Licenses numbers as well.

    What do you mean by “Can I be sure that my topics are still there after moving?” Don’t you want to delete the other account?

    Let us know more about the requirement.

    September 27, 2016 at 3:54 pm #1192908
    alamtfuerwerbung
    Participant
    This reply has been marked as private.
    September 27, 2016 at 3:57 pm #1192915
    alamtfuerwerbung
    Participant
    This reply has been marked as private.
    September 28, 2016 at 5:54 am #1193679
    Rubin
    Keymaster

    Hey There,

    We can’t import topics, they all will be lost. How would you like to proceed.

    September 28, 2016 at 6:32 am #1193725
    alamtfuerwerbung
    Participant

    ok, then please import all the licenses to alamtfuerwerbung
    and keep the other account.

    thx
    andre

    September 29, 2016 at 6:54 am #1195589
    Rubin
    Keymaster

    You need to have at least one license to have an account so we only can transfer one of the two licenses over is that okay?

    September 29, 2016 at 8:58 am #1195745
    alamtfuerwerbung
    Participant

    Ok, than move both licenses and delete the andreillustraten account.

    thx
    andre

    September 29, 2016 at 3:32 pm #1196299
    Rubin
    Keymaster

    Hey There,

    I’ve removed the account and licenses and you can now add the purchase codes to your existing account.

    September 30, 2016 at 8:57 am #1197297
    alamtfuerwerbung
    Participant
    This reply has been marked as private.
    September 30, 2016 at 11:45 am #1197510
    Rubin
    Keymaster

    That one is associated with another account:

    Andre Guitar [email protected]

    Is that your “3rd” account? We can remove that one too.

    October 2, 2016 at 4:36 am #1199149
    alamtfuerwerbung
    Participant
    This reply has been marked as private.
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