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Archive / Above masthead background video does not start – only black screen visible
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  • September 8, 2016 at 1:57 am #1165930
    andreatq
    Participant

    Dear all,

    I tried to put a video in the background of a revolution slider above the masthead. The only thing I get is a black black screen.
    After having read older post I tried the following:
    – made sure that the slider and slide backgrounds are transparent
    – deactivated all plugins (except of revolution slider and ubermenu)
    – emptied the cash
    – tried IE, Chrome and Firefox
    The page is
    http://tiebelquast.pics/skulptur/
    Any idea?
    Thank you very much in advance for your kind support!

    Best wishes,

    Karsten

    September 8, 2016 at 2:58 am #1165997
    Rupok
    Member

    Hey Karsten,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 8, 2016 at 10:14 am #1166522
    andreatq
    Participant
    This reply has been marked as private.
    September 8, 2016 at 12:08 pm #1166687
    andreatq
    Participant

    Hi,

    just to be sure:
    http://tiebelquast.pics/skulptur/
    is the page that does not work.
    http://tiebelquast.pics/
    does not have a video background.

    Thanks,

    Karsten

    September 8, 2016 at 1:45 pm #1166852
    Nabeel A
    Moderator

    Hi Karsten,

    Thank you for providing the credentials! It seems like you’re using an embed code instead of video URL. Try using URL of the video instead of embed code.

    Let us know how this goes!

    September 8, 2016 at 2:33 pm #1166921
    andreatq
    Participant

    Hi Nabeel,

    please find attached a screenshot showing the section where I defined the video to be used. This is not embeded code, right? Why did you assume that I used embeded code?
    Sorry for my naivity…

    Best wishes,

    Karsten

    September 8, 2016 at 10:46 pm #1167502
    Rad
    Moderator

    Hi there,

    It’s embedded since you added it as youtube URL. A youtube URL is not a video URL, it links to youtube player. Please use video URL instead. The youtube/video format is not supported by all browsers, it only fully benefit google chrome, and firefox I think.

    Thanks!

    September 9, 2016 at 4:46 am #1167781
    andreatq
    Participant

    Hi all,

    works perfectly now. Thanks a lot for your valuable support!

    Best wishes,

    Karsten

    September 9, 2016 at 7:31 am #1167895
    Joao
    Moderator

    Glad to hear we managed to help.

    Let us know if you need help with anything else.

    Joao

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