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[Sandy P]

Hello –

I created a Slider with a background image as a splash screen on my page and it woks fine. I created a second transparent one with an image and text that is visible as you scroll down and it appears like it’s supposed to, but then fades off. I cannot get the timeline to “snap” to the end like my first one. I have tried dozens of combinations of solutions and can’t fix it. It appears that when I change my timeline, that changes my animation easing, and vice versa. I just want the animation to do its thing and STAY on the page. Sounds easy but I can’t make it happen. Help please?

[Sandy P]

Tap, tap, tap….is this thing on??

[Rupok]

Hi there,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Additionally, for future reference we kindly ask that our users not bump their threads as stated in our support policy. Since we answer questions from oldest to newest and bumping a thread makes it appear as brand new, this will only serve to lengthen our response time. Replies in the forum can take up to 24 hours during the week, but oftentimes we are able to get to questions much quicker than that. We request that our users wait patiently while we work our way through the forum as we can assure you that all questions will be addressed as soon as possible.

[Sandy P]

Well, I have a Construction page up that I will remove for the moment. The url is pacificgrooming.com.

As for bumping the thread, a lot of other newer posts than mine were being responded to and mine was not. I’ve spent 2+ days working on this issue without resolution, and I thought 5 hours was a bit lengthy for a response, nonetheless, I won’t do it again.

[Christopher]

Hi there,

All questions are answered from oldest to newest, complex questions may take longer.
We need to check your settings.

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
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Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Sandy P]

This reply has been marked as private.

[Jade]

HI Sandy,

Please go to the Slider Settings and turn off the setting Stop Slider After… so that the slider will remain as is after the animations are done.

Hope this helps.

[Sandy P]

That has been on the whole time and doesn’t work, the slide still disappears after it’s been on the screen for like 8 seconds or so, and doesn’t come back. I want it to stay after it animates in, like my first slide does, without that option turned on.

[Rue Nel]

Hello There,

Thanks for updating in! Please do edit your slider and make sure that the main background timeline is the same with the rest of other layers. By default, the main background’s time frame should be much longer than others.

Hope this helps.

[Sandy P]

You’re looking at the wrong slider! That’s Slide #1 and it’s working perfectly. I’m asking about Slider #2 called Cages!! It won’t stay on the page after the animation – it won’t “snap” to end so it will stay on screen perpetually.

[Rad]

Hi there,

It’s because your slide time is just about 1.8 seconds versus to 9 seconds on your slider settings. Layer animation ends early.

Thanks!

[Sandy P]

Thanks Rad. Now we’re getting closer! I was able to extend the time and the slide doesn’t disappear. But I still can’t get it to snap to the end like you did (the arrow symbol), and the animation is VERY slow now. It seems like it’s taking 9 seconds to perform the animation. What am I missing?

[Rue Nel]

Hello There,

You should be able to click on the timeline and drag it to the end if you want to. Please keep in mind the longer timeframe means slow animation. Shorter timeframe means that the animation will load faster.

Hope this explains it.

[Sandy P]

It doesn’t explain anything.

You’re telling me that I can either have the slider stay on the page after the animation runs by snapping it to the end, or I can have normal looking animation, but not both? That is ridiculous. Purchasing this theme was a waste and this back and forth of not reading the question and subsequent responses over a period of DAYS without resolution is NOT “support”.

[Rad]

This reply has been marked as private.

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