X theme license validation

Support
#1

Hello,

I have some concerns regarding the X theme that I purchase. When I upgrade it to the newer version the license or the purchase code is not valid. Need to fix this ASAP because I want my website working well. Can you provide immediate remedy to this license?

See the attached screenshot below:

#2

Hello @ACRStoneGroup,

Thanks for asking. :slight_smile:

Can you please share website credentials (url,username,password) in a secure note for us to take closer look?

Thanks.

#3

The secure note added. Kindly check it

#4

Hi There,

The login details you have provided is not working, please check and let us know.

Thanks

#5

Hello There,

The login credentials is still not working for us.

Anyway, you cannot validate your theme because you haven’t assigned the domain in your licenses page. ​To validate X properly, please do the following:
1] Please login to your account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/ (Or the URL of you staging site). You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license code.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55

#6

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