Where do i validate my cornerstone?

Support
#1

I keep clicking the “Once you have a purchase code you can enter it in the input at the top of this page” link and it does nothing. Please help!

#2

Hi Robert,

Thank you for reaching out. If you’ve validated X then you don’t need to validate the cornerstone again as it comes with the theme. Please make sure X is validated correctly (please see https://theme.co/apex/forum/t/setup-product-validation/55)

If all seems good then you can delete the Cornerstone plugin from the Plugins page and then head over to X > Validation page and you’ll see a notice for installing and activating Cornerstone plugin, click on it to do so (see sceenshot)

Let us know how this goes!

#3

I enter my X code and then the screen goes white. Can we hire someone there to do this for us? its been a few months now and we’ve gotten nowhere.

#4

Hello Robert,

Thanks for updating the thread. :slight_smile:

I checked the licence manager and can see that you have two X Theme licence. I checked both the websites that’s listed and I would like to share few things which I think are causing the issue.

  1. Website 1 (URL in secure note): Over here I see that you are using X Theme 6.3.8 and Cornerstone 3.5.4. If you are trying to validate this website then I suggest you to first update X Theme and Cornerstone to latest version i.e X Theme 6.5.6 and Cornerstone 3.5.5. You will have to update the same manually. Please refer our theme update guide and in that scroll down to manual update section.
  2. Website 2 (URL in secure note): Over here also I see that you are using fairly old version of Cornerstone 1.3.0. Please update Cornerstone to latest version 3.5.5 manually.

Before validating it’s vital to use latest version of X Theme and Cornerstone to avoid any compatibility issues. So depending upon which website you are trying to validate, please manually update X Theme and Cornerstone and then try to validate.

Thanks.

#5

I can’t seem to find where to update these. Are you sure I can’t pay you to help us? We are a business in our busy season and none of us have time right now.

#6

Hello Robert,

Thanks for updating the thread.

My recommendation would be to post the requirement on Themeco Apex Peer to Peer forum. I also suggest you to post the requirement in Facebook group. I am sure you will get good and positive response.

Please note that the ThemecoUsers Facebook group is not backed by Themeco and is a community driven initiative.

Thanks.

#7

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