Vimeo Video's not displaying

Support
#1

For some reason our Vimeo video’s are no longer displaying. I’m using the video element. Under player sources I have this: https://vimeo.com/237341801. All I get is a white screen. Any suggestions? Video is on the home page: https://natlvtn.org/

#2

Hi There,

Could you please try the embed code instead?

If it still doesn’t work, please provide us with your admin account so we can take a closer look.

Thanks.

#3

I am having this same issue! Please help.

#4

I have the same issue also.

#5

Hello @jaycole @webservant,

Thanks for asking. Have you tried out the solution mentioned above by my colleague? Can you please let us know the outcode? If you still face issues, please create a separate ticket and share website URL and other relevant details for us to take a closer look.

Thanks.

#6

Thanks for getting back to us!

I just tried the solution from above but was not able to fix the issue. This may be a silly question, what is an outcode? Just so I can provide the proper information you need so this issue can be properly troubleshooted.

#7

I would, but the code is cut off on the top and bottom and I’m not sure where you want me to plug this in.

#8

Hi @webservant

Sorry for the confusion, what Prasant meant is the Embed Code. Please share us your embed code so we can test it on our end. Or give us a link to your Vimeo video.

@jaycole I just replied to your own thread.

Have a great day,
Cheers!

#9

Thank you for the response, here is the vimeo link for you:

#10

Hi There,

That video works on our end, please use the embed code and paste it into an Embedded Video element or Classic Embedded Video element.

<iframe src="https://player.vimeo.com/video/251065321" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

You can follow the same solution we provided to Jaycole here.

Hope it helps,
Cheers!

#11

I have placed the embed code here and unfortunately still get an issue with the video displaying on the website. Here is a screenshot on where I placed the embed code:

#12

Hi There,

In that case, please create your own thread and provide us the site URL and login credentials on your own thread on a secure note, so we can take a closer look. You can not provide us a secure note here because the original poster will see it.

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Thanks,

#13

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