Video post type 404s featured image video

Support
#1

I had a client contact me about getting a 404 error when using video type format for post. I could not find anything in the support forum that matched my issue.

The site is running WP: 5.2, Cstone 3.55, xtheme 6.56 and the renew stack. Video player loads in xtheme custom 404 page? I do not have fully qualified link to video only embed code. If this had already been addressed please provide a link to the solution. site is: www.okbarfoundation.org

thanks in advance,
m.

#2

Hello @okcadscom,

Thank you for the details.

When using a Video Post Format, you must supply the video url or the video embed code in the field provided which can be found in the Video Post Settings. For more details, please check this out:

Hope this helps. Kindly let us know.

#3

Since I had already done that then no that does not help.

#4

Hi There @okcadscom

I have tried to reproduce this issue on my test site with custom 404 extension enabled but I could not see any 404 errors.

Could you please try disabling all of your 3rd party plugins and re-test your issue again to see if you’re experiencing a plugin conflict. If the issue resolved, then you can activate your plugins one by one to see which plugin causing this issue.

If the issue remained, you need to also disable your child theme to see if there’s any conflict with your child theme customizations.

If you’re still having issues, please provide us with an example link to your video post along with your WordPress login credentials in a secure note to check your issue further.

Thanks!

#5

Hi @okcadscom,

Are you referring to the post named Elke Meeus - Journey to Law School? It’s a draft post and will only available once you publish it. It will appear 404 if viewed live since draft post is only accessible by admin.

As for video post format, the code should be added here

Instead of here

Please add your video embed code to the correct area (first screenshot) and publish your post to make it accessible.

Thanks!

#6

so, yea, added the embed code made it live and it 404’d.

#7

Hi @okcadscom,

I did check your site and yes I can replicate the post video format issue, It somehow alters the double quotes so when the iframe code is outputted, the double quotes are doubled. A quick solution would be to change all the double quotes to a single quote.

<iframe src='https://player.vimeo.com/video/334466409' width='640' height='360' frameborder='0' allow='autoplay; fullscreen' allowfullscreen></iframe>
<p><a href='https://vimeo.com/334466409'>Elke Meeus</a> from <a href='https://vimeo.com/okbarfoundation'>Oklahoma Bar Foundation</a> on <a href='https://vimeo.com'>Vimeo</a>.</p>

I’ve submitted this to our issue tracker so the developers will be made aware of it

I can’t replicate the Menu issue though. I can see that the issue is only happening with the mainMenu menu and not with the other menu, you might need to recreate this menu as I believe somehow someway this menu is corrupted.

You can access the menu with that link in secure note.

Thanks,

#10

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#11

Hey @okcadscom,

Just an update. The fix for this issue will be included in the next release.

Please stay tuned for updates.

Thanks.