Validating Xtheme

Support
#12

Hi,
I’ve set up my FTP account, do I need to download filezilla to configure?

#13

Hey Ryan,

Yes, you will need to set up Filezilla to be able to access your files via FTP.

And once you access FTP, then you may be able to dit the wp-config.php file.

#14

Hi,

How do we recover our Host/Username/Password for Filezilla?

#15

Disregard looks like I need to do it through Godaddy…

#16

Hey Ryan,

Yes, you should be able to get those access from your web host.

Cheers!

#17

Hi,

What do you recommend my PHP memory be increased to? It’s currently at 256?

I also need help with wp-configure PHP?

Thanks

#18

Hi Ryan,

I personally recommend 512mb, even just the slider plugin itself recommends 256mb so 512mb should give you enough room for other plugins and theme.

You mean configuration for wp-config.php or PHP configuration? For PHP configuration, it’s best contacting your hosting provider as its intructions could be different from each host, some may just need adding php.ini, some are panel options, and more.

As for wp-config.php configuration, sure, may I know what configuration you’re having issues applying?

Thanks!

#19

Hi Rad,

in previous messages on this thread, it was recommended that I wp-config.php and have php increased because of this error message on Xtheme…

“The preview could not load. This is most often related to a plugin conflict or aggressive page caching. Checking the developer console for errors could indicate what went wrong.” ???

#20

Hi Ryan,

Please enable WP_DEBUG mode on your WordPress and re-visit your page to see if you’re getting any PHP errors (also check the console log as well). You can enable WP_DEBUG mode by following this guide (https://codex.wordpress.org/WP_DEBUG).

Also install the following plugin (https://wordpress.org/plugins/wp-serverinfo/), then head over to Dashboard -> WP Serverinfo area and then make sure that you see your increased PHP memory limit value (if not, you need to contact your hosting provider to increase it).

Along with PHP memory limit, we also recommend PHP max script execution time of 120 seconds or higher. You can check the following guide on how to increase it as well (https://www.simplified.guide/php/increase-max-execution-time).

If you’re still having issues, please provide us with your WordPress login credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!

#21

Hello,

I will provide you with my wordpress login as I had my my host increase PHP memory limit and they did a config-wp php and created an INI file as well.

#22

Hi Ryan,

In that case please provide us with the admin and FTP access to your site in a Secure Note:

Thank you.

#23

I just replied in a secure note.

Thanks

#24

Hello Ryan,

The given WP credentials is not working for us.
Could you please double check it so that we can login to your WP dashboard and investigate?

Thank you.

#25

Hmmm, that’s what I used to log in. Let me look into it and I’ll get back with you.

#26

Hello Ryan,

Thanks for updating the thread.

Sure, I also tried to login using shared credentials but it’s not working and I am getting ERROR: Invalid email address. Lost your password?. Please share the correct login details for us to take a closer look.

Thanks.

#27

I just sent a secure message about my wordpress user and password. Those are the ones I used to log in www.wordpress.com

#28

Hi Ryan,

I was able to fix it by changing http to https in Settings > General

Kindly check in your end.

Thanks

#29

Awesome thanks for fixing!

#30

You’re welcome! :slight_smile:

#31

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