URL Not Found After Conerstone Update

Support
#1

HI I have recently updated Conerstone to the latest version and now when trying to add an element to a page I get the message “The requested URL /content/717/elements” was not found on this server. I am using a fully hosted server with Rackspace - they have checked the settings on the server and there have not been aby changes in the hosting environment

#2

Hi There,

Thanks for writing in!

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still face the issue please send us your website details so that we can have a look.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

Hey @marcsr,

Thanks for the credentials. Upon checking, I see right away a potential problem. The X menu and Cornerstone are separate.

This usually is a result of incorrect theme installation. The common mistake is, the X is installed in a sub-directory like wp-content/themes/x/x. It should only be directly installed under themes themes/x.

Please try reinstalling X by:

  1. Switching to the default WordPress theme
  2. Delete X
  3. Install X again but this time, make sure you follow the correct Theme Installation at https://theme.co/apex/forum/t/setup-theme-installation/54

If you already have the correct setup and the issue persists, please give us FTP access also.

Thanks.

#4

Hi There @marcsr

Upon checking, I see that you’re using a custom permalink structure which should be the cause of this issue (see secure note).

Please try selecting a different permalink structure like postname under Settings -> Permalinks area and that should resolve your issue.

Thanks!

#5

Hi There

I have changed the permalink structure as you have suggested - unfortunately it seems to have made the issue worse as I cannot now even preview a page without the error message appearing. I have also tried creating a new page and the error is still the same

Regards
Marc

#6

Also on checking I now cannot even view a page
Sorry…
Marc

#7

Hi @marcsr,

Before we continue, please update your theme first. You have updated your cornerstone but not the theme, it’s causing incompatibility.

And it seems to be a URL rewrite issue and it’s not supported by your hosting environment. Try accessing a non-existing page, instead of displaying Wordpress 404, it will then display the 404 error page built-in to hosting. I recommend contacting your hosting provider to correct or enable URL rewrite for Wordpress. That could be the reason why your permalink has index.php.

Thanks!.

#8

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#9
#10

Hey @marcsr,

I went to Settings > Permalinks and saw you’re using the Plain option. I switched to Post Name and now the issue was fixed. Clicking on the Elements or Inspector tab does not redirect anymore.

Hope that helps.