Upgrade Issues

Support
#1

I cannot update cornerstone or the X-Theme. Cornerstone says this:

There is a new version of Cornerstone available. View version 2.1.7 details. Automatic update is unavailable for this plugin. It is all licenses and auto update should work.

X-Theme says this: You have version 4.4.2 installed. Update to 5.2.5 Validate X to enable automatic updates.

It is already validated.

#2

HI There,

Thanks for writing in!

seems like you are having licence validation issue. Please provide us your website login details and the licence key in a secure note so that we can have a closer look.

Thanks

#3

I sent you the info. Thanks.

#4

Hi there,

Kindly also provide the URL of your site.

For the meantime, please revoke the validation of the theme and try validating the theme again.

#5

Sent login information, thanks.

#6

Hi There,

Unfortunely the credentials dont seem to be working.

Upon further investigation, you are a few versions behind on your X Theme.

At this time let´s perform a manual update.

Please backup your website and follow these steps:

  1. Revoke your License from Wp Admin | X Section and also remove it from your license page on Themeco.

https://theme.co/apex/licenses

  1. Temporary disable any caching plugins and purge all your server cache.

  2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

  3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

  4. Latest version of Cornerstone will be installed automatically when you head over X tab of your dashboard. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!

#7

Try now. Thanks.

#8

Let us know how it goes.

Thnaks.

#9

Can you take a look, did you try the credentials?

#10

Revoking and re-adding seemed to work.

#11

Great! It’s good to know that it is working now.
If you need anything else we can help you with, don’t hesitate to open another thread.

#12

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