Updating plugin

Support
#1

Hi,

I have a problem updating plugin

Thanks!

#2

Hi @lewisleezg,

Thanks for writing in.

Could your please do the following:

1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/kb/product-validation/

Hope this helps.

Let us know how it goes.

Thanks

#3

Wow!

Confused. This is a long and complicated step!

Where and how do I even locate X addons?

Thanks,

#4

Hello There,

Sorry if it sounds troublesome. All you need to do is revoke licence from website and Themeco account and then reassign the licence on both the places starting with Themeco account license section. https://theme.co/apex/licenses

You can revoke licence on your website from X > Overview > Manage licence > Revoke licence. I am sharing few screenshots to help you.

Thanks.

#5

Hi,

Did as instructed
Some still could not update

#6

Hi again,

It appears that the connection to update the plugin is being blocked. Could you ask your hosts/server admin to check any firewalls, to see if the connection is being blocked there?

Let us know how this goes!

#7

Hi,

Host/server admin checked and please kindly see their response from the following: -

We have done a detailed check on the back-end logs of the website : cartersolutions.com.sg and we are able to detect the following errors.

==========
[Sun Jul 30 12:47:26.365842 2017] [core:crit] [pid 62259:tid 140466328721152] (13)Permission denied: [client 219.75.115.60:49819] AH00529: /home/carter1sol/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/carter1sol/public_html/’ is executable, referer: https://cartersolutions.com.sg/wp-admin/update-core.php?action=do-plugin-upgrade
[Sun Jul 30 12:47:26.366054 2017] [core:crit] [pid 62259:tid 140466328721152] (13)Permission denied: [client 219.75.115.60:49819] AH00529: /home/carter1sol/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that ‘/home/carter1sol/public_html/’ is executable, referer: https://cartersolutions.com.sg/wp-admin/update-core.php?action=do-plugin-upgrade

We could see that permissions are correctly configured. We have also check on our custom firewalls and there are no blocks for the IP : 219.75.115.60.

Please kindly advise further… thanks

#8

Hey There,

The connection might get intercepted earlier so please ask them to try to cURL following IP: 34.199.208.181.

Let me know what they reply. Thank you for your patience. This is a hosting problem so our options to help are limited.

#9

curl 34.199.208.181

301 Moved Permanently

301 Moved Permanently

nginx/1.10.3 (Ubuntu)
#10

Hi Lewis,

Are you now able to have the plugins updated successfully?

Please let us know more details if the issue persists.

#11

Cornerstone

#13

Hi there,

I’ve checked your site, and it looks like Cornerstone is fully up to date already.

#14

Hi,

Slider Revolution update unsuccessful. Please kindly see response from server administrator: -

We made a detailed investigation through the issue and could find that the plugin Slider Revolution is an theme inbuilt plugin. There is no server related error on the logs either. It seems the plugin needs to be activated in order to perform the update, as shown on the warning bar on wordpress dashboard >> slider revolution >> update.

We strongly recommend you to contact your theme vendor as he might be aware of the coding/settings used on the theme.

Thanks,
Lewis

#15

Hi Lewis,

Please note that the latest supported version of revslider is Version: 5.4.1

Since it comes bundled with the theme you will need to wait for us to update revslider to the latest version before you can update.

Thanks

#16

Is there something wrong?

Notice: bbp_setup_current_user was called incorrectly. The current user is being initialized without using $wp->init(). === Trace: #6 /home/carter1sol/public_html/wp-includes/pluggable.php(69): _wp_get_current_user() #7 /home/carter1sol/public_html/wp-includes/l10n.php(92): wp_get_current_user() #8 /home/carter1sol/public_html/wp-includes/l10n.php(713): get_user_locale() #9 /home/carter1sol/public_html/wp-content/plugins/js_composer/js_composer.php(238): load_plugin_textdomain(‘js_composer’, false, ‘js_composer/loc…’) #10 [internal function]: Vc_Manager->pluginsLoaded(’’) #11 /home/carter1sol/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #12 /home/carter1sol/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #13 /home/carter1sol/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #14 /home/carter1sol/public_html/wp-settings.php(325): do_action(‘plugins_loaded’) #15 /home/carter1sol/public_html/wp-config.php(90): requ in /home/carter1sol/public_html/wp-includes/functions.php on line 4139

#17

Hi there,

That is just a notice and not a warning/error. You can disable the output of notices by ensuring that WP_DEBUG is defined as false in your wp-config.php

Thanks!

#18

Hi,

Still facing problem updating plugin.

Plugin update will timeout.

Trying to update E&P Form Builder

Thanks.

#19

Hi @lewisleezg,

This could be an hosting problem again. Please confirm to your host that cURL is enabled permanently so that it will not be intercecpted again.

Let us know how it goes.

Thanks.