Updated to X-PRO 1.2.7 footer issue

Hi there,

Could you set up a staging from your backup, I just like compare and test it to see what was changed. Then I’ll check with IE issues after this.

Thanks!

i had rollback the X-PRO theme to older version 1.1.1
and it now can load the footer in admin backend.

so obviously is the X PRO theme 1.2.7 still have some bug with WP version 4.9.1
kindly check it out and we are waiting to have the bug fix.

furthermore, the footer on IE browser still remains footer alignment issue when view from frontpage.

hi, if you want to see how is the footer alignment, can use IE browser to see at

Summary

http://giore.com
, it is a test site

the live site is http://medispenang.com

thanks

Hi there,

It’s not rolled back and still displaying 1.2.7, I can confirm them in the source code. I’m not saying this is all due to 4.9, but I just like to narrow it down and make sure we’re not dealing with multiple issues. I have 1.2.7 + 4.8.3/4.9 and it doesn’t have this kind of issue. If that’s the case, I’ll continue checking and let you know.

As for the IE, it’s because of broken elements, especially the <strong>. And due to that all elements are wrapped by <strong></strong>

Please check this https://validator.w3.org/nu/?doc=http%3A%2F%2Fgiore.com%2F, samples

Error: Stray end tag h.
From line 319, column 235; to line 319, column 238
ng></span></h></p>↩<

Error: End tag div seen, but there were open elements.
From line 320, column 1; to line 320, column 6
></h></p>↩</div></div>

Error: Unclosed element h6.
From line 316, column 617; to line 316, column 620
left"    ><h6>↩<p st

There are many broken elements, the </h> is not even an element. The issue are cause by elements with no open or closing tag.

Please fix them first :slight_smile:

It works okay in Chrome or other browser since they automatically fix broken elements.

Thanks!

hi Rad,
thanks for your prompt responded,

for the

Summary

http://giore.com

, i was deleted the X-PRO theme 1.2.7 and reinstall the older 1.1.1, how come you saw was 1.2.7 ?

for IE display i will try to figure out and fix it, thanks a lot

Hi Rad, may i know what app/program for checking element error?

Hi there,

You can check the error here https://validator.w3.org/nu/?doc=http%3A%2F%2Fgiore.com%2F, it’s online. You may also use Browser developer tools (each browser has its own and you may check each of their manual/documentaion). Some browser automatically fix error so it maybe different. But you’ll notice something is wrong if you check the browser inspector and each elements are wrapped by some elements. Example, all lines are wrapped with <strong> which indicates that there is a broken <strong> element and repeated since the browser fix it.

About the version, maybe it’s due to cache. I’m still seeing 1.2.7, how about providing the login credentials?

Thanks!

Hi Rad,

Summary

Hi there,

You’re right, it’s Pro 1.1.1, but the files that are being served are still from 1.2.7. So the issue might be due to your hosting’s cache.

This is really weird, try opening your browser developer tools and you’ll see what I mean. Could you try cloning your site to a different host with no caching? Or perhaps, when you said you downgrade your theme, you only edit style.css and change the version?

Thanks!

i downgraded the theme version, deleted the X-PRO theme 1.2.7 and reinstalled the older 1.1.1

and my hosting provider told me that no server cache set in my account

i only signed up with 1 hosting provider

In this case, please give us FTP access.

Thanks.

Summary

hi, now i just use medispenang.com for live site, staging site giore.com already point to the same document-root as medispenang.com

Hey @gior,

I removed your credentials here because you posted it publicly. Please them and give us access in a Secure Note. See How To Get Support for more details.

Thanks.

hi, the secure note has been made.

it seem like the “A conflict on the front end of your site has prevented the preview from loading.” still persist and the footer still failed to load when on admin footer editing, although i downgraded to X-PRO theme 1.1.1 ?

Hi there,

Are you still working on it? Your site is inaccessible at this moment, it displays internal server error. Let us know when you’re done and we’ll continue checking.

Thanks!

hi, it should works fine now, use medispenang.com instead of giore.com

Hi there,

I checked the live website. The fact that it was also not working on Pro 1.1.1 showed this should be something related to your installation. After I double checked it was indeed because of a 3rd party plugin. I am not sure how you tested the case but the correct way to test is to disable all 3rd party plugins and see the result.

I did that and the footer showed ok in the preview section of the Footer Builder. Then I enabled 3rd party plugins one by one to find out the problem is caused by this plugin:

Please kindly avoid using that one. Thank you.

hi, thanks Christopher for your assisting,
now i backdate to the previous backup file to date 21.11.2017, during this back up yet NEVER do X-Pro theme update, still with the version 1.1.1

backdate test site is http://giore.com
but the footer admin editing have no issue.

and the testimonial plugin already existed, other plugins are almost the same like live site http://medispenang.com

Thanks for getting the 1.1.1 backup restored. I see the problem doesn’t occur with that version. I investigated further and found some HTML syntax errors on the site.

By inspecting each text element in your footer and switching to the rich text mode of the editor, then back again, the syntax errors were corrected. I then saved the footer. Once the errors were fixed I updated the site to 1.2.7. It’s still working now with Pro being updated. I can confirm that recent versions are more sensitive to syntax errors. In the future we hope to make it more clear, and provide messaging to let you know where any potential errors lie.

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