Updated to the latest Pro version and now I get a spinning wheel

Support
#1

I updated to the latest version of Themeco Pro and now when I click on “edit with pro” I get a big spinning wheel. I cleared any cache I could find but didn’t help.

#2

Hi Ahmed,

Thank you for reaching out to us. This could happen due to multiple factors, please check the following first:

  1. Ensure WordPress is up to date and the installed PHP version is at least 7.2. You can verify this via Pro > Status

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Increase your allocated memory by adding this code in your wp-config.php (also see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems then kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

All the best!

#3

The problem was Safari 11.1.2
I did everything you listed and emptied Safari Cache. After all that didn’t work I used Chrome and it loaded up.

Still having issues with Safari.

#4

Hello Ahmed,

Thanks for updating in! Please go to Pro > Status. Copy the results and paste it in your next reply. We need to check your server settings.

Regards.

#5

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