A conflict on front end of your site prevents the preview from loading. There’s no preview of the theme, can’t get started. Please see the screenshot
Hey there,
It can be caused by several reasons which you need to rule out one by one for your environment. Please kindly follow the steps mentioned in the article below:
In addition please make sure that the PHP memory limit is enough to operate the website and the theme. To change the PHP memory limit please kindly read the article below:
https://theme.co/apex/forum/t/troubleshooting-customizer/196 (Not Working or Showing a White Screen section.)
You may need to contact your hosting service provider for some of the steps mentioned above.
If you still have problems kindly get back to us with the URL/USER/PASS of your WordPress dashboard using the secure note functionality of the post to follow-up the case.
Thank you.