Q: Why does Cornerstone deactivate when I activate Pro?
A: Pro does not require Cornerstone as all of the functionality is included natively.
Q: When I click "Launch", I just get "Loading" in large text and nothing happens?
A: This normally means that your install is missing files in either X or Pro, please try deleting the theme and re-installing.
Q: What does "A conflict prevented the preview from loading" mean?
A: This can be caused by multiple factors, namely syntax errors in custom coding, aggressive caching and finally security rules. it is known that Siteground blocks the required resources from being loaded, you'll need to contact Siteground and ask them to exclude the resources from their mod_security rules.
If you have caching plugins installed please ensure you've cleared all caches and disabled the plugin and have removed any defines they may add to the wp-config.php. For example, W3 Total Cache adds two defines to the wp-config.php. In addition, make sure all code added by any caching plugin has been removed from the .htaccess file.
If you are using Cloudflare, it should be either temporarily disabled when building your site and making modifications or ensure /x/ is added to your page rules for exclusion within your Cloudflare settings.
If you have added any custom code to either your child themes functions.php or custom CSS/JS within the editors. Ensure that all code is validated, there are no errors or incorrect outputs. Any incorrect code could potentially cause issues and break the editor.
Security Plugins and Custom Hosting Rules
It is known that some security plugins and also hosts security rules may block the content builder endpoints. If you're experiencing the issue mentioned in this article. Try temporarily disabling any security plugins you may have active and contact your host for assistance.
Q: Why can't I use demos in Pro?
A: Demos and Expanded demos are only compatible with X and not Pro, Pro uses an entirely new templating system, the current demos were built specifically for X before the introduction of the header and footer builders. We'll be continuing to release expanded demos for X and we're also be releasing downloadable templates for Pro.
The ability to download and install templates for Pro is something that is currently in active development.
Q: How Can I Change Menu Icons In Pro?
A: Menu icons for the header and footer builders are changed directly from the wp-admin under Appearance > Menus.
You will see options for both the primary icon and the secondary icon. The primary icon is for the "static" noninteraction icon. The secondary icon is the "interaction" icon for when someone hovers over the menu item.
Q: My Site Layout Is Different After Updating?
A: Ensure you have Cloudflare minification features disabled. Cloudflare now enables auto minification, as we already serve to minify files within the theme it results in conflicts and errors within the files. After disabling the Cloudflare minification everything will then render correctly.
Q: How Can I Make X/Pro Compatible With Cloudflare?
A: If you are running Cloudflare on your X or Pro powered website you need to ensure that in your Cloudflare page rules, you have the rule to exclude the path for the content builder which is **example.com/x/***.
In addition, Cloudflare auto minification feature can break layouts and cause issues with the builder. In your Cloudflare speed settings make sure both JS and CSS minification is disabled. X and Pro already serve minified files which means having this feature enabled in Cloudflare will cause a re-minification of the files resulting in syntax errors and issues.