Background: I have three Themeco X licenses. Two are for websites that are part of a WordPress Multisite (WPMS), and one is just a standard WP site (i.e. not part of a WPMS). All three websites are hosted on the same server and have been operating for over a year. This is the first time the following problem has occurred.
Problem: The two WPMS websites now have connection issues (note, the standard site does not have connection issues). The error occurred when I attempted to update Cornerstone on one of the WPMS websites. The update failed, and I received the following error message.
Update Failed: X is not validated. Validate X to enable automatic updates.
I went to X Addons > Product Validation and verified an API key was already entered. Then I verified this matched what’s listed under my licenses (https://theme.co/apex/licenses). Finally, I copy/pasted the correct code listed under my licenses and clicked Update API Key, but I received the following error message.
Could not establish connection. For assistance, please start by reviewing our article on troubleshooting connection issues.
Notes:
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I repeated these steps on the second WPMS website. The same errors occurred.
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I logged into the standard website and updated X and Cornerstone with no issue.
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I contacted our developer, and he went through each of the points listed under Connection Issues (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201). The error does not appear to be occurring because of settings on our end.
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Since the standard site has no connection issues, is it possible this issue is due to Themeco X/Pro updates and WPMS compatibility?
Please advise and thank you for your help on this matter.
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