First off, when searching and wading through heaps of support articles, it's not clear if it's for Pro, or Cornerstone. This is the first thing that you, as support, should be focusing on.
Secondly, it's clear that many people have very similar issues, yet you do not appear to do anything to remedy, or at least acknowledge, that there may just be a bit of a fire, given there's plumes of smoke. My previous support ticket re mobile menus, is a case in point.
Thirdly, I pay for various licenses across the board (Cornerstone AND PRO), and have always enjoyed Cornerstone. Pro is promising, but there is still a lot left to do, and support/FAQ have left most of the scratching to the end user, causing heaps of frustration.
Instead of providing heaps and reams of reading material, that often bares no fruits for one's labour, how about a few video tutorials. And here, I'm talking specifically about the way the Template Manager functions in Pro.
Other than the few items I can select from the template list, I am unable to use the rest of the templates made available, as well as the few I have downloaded (some nice headers / footers / content templates).
The documentation and support provided around this is convoluted and inadequate, and in need of a UX professional to rewrite.
If someone is willing to take a stab at explaining, in an abreviated fashion, how one uses these templates, I'd be most happy.
I've added two screengrabs, one showing the list of what I can add via the Load Template screen in Layout. The other showing the very long list (and there's double that available) of actual templates I have downloaded/at my disposal. So, the question is, how do I get the templates in my long list, to appear in the Layout > Load Templates screen?
Still scratching my head as to why I'm paying for Pro -