Staging site not allowing updates

Support
#1

Hello,

We would like to updated to the latest version of Cornerstone. Before doing this on our main site, we want to test it out. We set up a staging site to do this. However, the staging site is not allowing the Cornerstone update even though it’s available on the main site. Our X theme is up to date on the main site but not on the staging site, which seemed weird. I trying to validate it, but when I log in to Apex it appears to want me to purchase and additional license for X. How can I test the Cornerstone updates on my staging site first?

#2

Hello @Script0rium,

Thanks for writing in!

I tried checking the website URL hat’s listed in your licence manager but it’s asking for username and password. You should not get notice to purchase additional X Theme licence. Are you getting the message in website or Apex Forum?

On staging website you need to first validate X Theme. Once validation is completed, you can proceed to update X and Cornerstone either Automatically or manually. I suggest you to take a look at following resource:

In case you still have problems validating and updating theme, please share login details in secure note for us to take a closer look at the setup.

Thanks.

#3

Hello @Script0rium,

Thanks for updating the thread. :slight_smile:

I checked the website and can see you are using X 6.5.6 and Cornerstone 3.5.5. As you have validated X Theme then automatic update should work. However, you also have the option of manually updating X and Cornerstone, to do so please take a look at the tutorial link shared in previous thread. You can also follow below steps to update X Theme:

  1. From Appearance > Themes, activate default WordPress theme and delete X Theme.
  2. From Plugins > Installed Plugins, deactivate and uninstall Cornerstone.
  3. Download latest version of X Theme from Apex forum or Themeforest.
  4. From Appearance > Themes > Add New > Upload Theme, select and upload X Theme package that you downloaded.
  5. Activate X Theme.
  6. Once you activate X Theme, navigate under X menu and doing so will automatically install latest version of Cornerstone.

Please follow above steps and let us know how it goes.

Thanks.

#4

Thank you. I got it to update on the staging site. Thanks for the help!

#5

You are most welcome! Have a nice day.

#6

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