Slider Revolution installation error (Error encountered.)

Support
#1

I purchased X theme about 3 days ago I installed it on localhost, and also i validated the theme using the purchase code.

I can install every plugin and extension except slider revolution, I tried to install it from X dashboard extensions but it keep saying (Error encountered) i tried it on wampp and xampp, I checked the php version in wampp too,
there are 3 php directories inside wamp64 ===> bin ===> php directory:

  • php5.6.3.1
  • php7.0.23
  • php7.1.9
    they are all fine and should work good with X.

I think, until slider revolution is not installed correctly the demos which has been used this plugin will not be imported.
EX: When i try to import demo (integrity 1) which has a nice slider at top, it keeps saying (we are sorry the demo failed to finish importing)

I tried different ways, even i downloaded the slider revolution from themePunch site, I copied the revsliderv5.4.6.4 to plugins folder, then i activated it then i got this error
“Plugin could not be activated because it triggered a fatal error.”

I am in a big trouble please help me how can i fix it?
what is the different between this extension and others?
do i need to change anything or install anything or check anything?

Cannot install anything from Design Cloud
#2

Hi there,

The Demo import process is not related to Revolution Slider and if that is not working for you it shows that a firewall is blocking the access to our servers.

Please kindly read the troubleshooting section of this article:

You can test the case by another machine or internet provider.

Revolution Sliders can be imported separately later. You can read about it in the same article I mentioned.

Also, I think the Revolution Slider download and demo problem are originated both from the access problem to our servers.

Thank you.

#3

I turned the firewall completely off, again same problem.
the problem is I can import all other demos and download all extensions, except those demos which has revslider and revslider extension itself.

check the error log:

#4

And even if the problem is with firewall, why i cant activate the revslider latest version which i have downloaded from themePunch. and also why all other extensions are working perfect but only revslider is not.

#5

I’m not sure about that. please kindly follow up the question in the original post. This seems to be a duplicate post here.

Unfortunately, we cannot be of a help here if we can not see the installation ourselves, please kindly move your website to a server that we can access.

Thank you for your understanding.

#6

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