Reassignment of License Validation

Hi, I am getting this message when I’m trying to validate the license,

“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

How do I fix this as I only am using this license on 1 website. My ticket was closed before the issue was resolved.

Thanks!

Hi Candace,

Please get back to us with the URL/User/Pass of your website using a Secure Note to be able to check the case and see why this is happening for you.

In general, I wonder if you follow the steps mentioned here.

I have but I get this error message,

“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

Hi There,

Please navigate to your licenses page and edit the URL that is assigned to your purchase code. Make sure that is the correct URL of your site.



Hope that helps,
Cheers!

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