Purchased x pro not updated on my site

[Annita]

I purchased pro last year but it has not updated on my site also i cant access my footers as one of my social media links is not working I'm not technically very savvy which is why i purchased the x theme, but feel i need a degree to to able to use it can someone offer any help
thanks

[Jade]

Hello Annita,

I have checked your site and it seems that you are still using X on your site.

Please note that in order to have the automatic updates, you will have to validate your theme installation first. Though the validation will fail if you will try to validate your site now since X is still active on your site while you have a Pro license.

You may get the installable file for Pro here:

https://theme.co/apex/dashboard

It is always recommended to have the child theme installed and active in case you will need to add some customization on your site. You can get a copy of the child theme here:

https://theme.co/apex/child-themes

Once you have Pro and Pro child installed on the site, activate Pro child then you can now validate the site using the license key from your licenses page here:

https://theme.co/apex/licenses

You can read more about the validation here:

Setup - Product Validation

This article was last updated on the May 2, 2018. In this article we'll take some time to discuss product validation in X, Pro and the benefits that come along with it. You do not need to validate your product in order to continue using it (will simply need to update the theme manually), however doing so will unlock many great features including automatic updates and access to Extensions. Without further ado, let's get down to it! What is Product Validation? With regards to X, Pro and Corne…

In case you need more information about conversion from X to Pro, you can read more about it here:

X To Pro Conversion

Before you can update your site to Pro you'll first need to convert your X License into a Pro License. As long as you registered your X license prior to the launch of Pro, you can convert your license at no additional charge. Converting Your License First of all head over to your account page which you'll find here. Or click on your account in the left-hand sidebar, then click Licenses [image] Once you've clicked that, you should see the manage licenses screen like this: [image] If yo…

Hope this helps.

[system]

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.