We have a new client that wants us to use the license in our account for their website. The previous dev's unlocked the license and removed the URL associated with the license but we still cannot add the code.
Purchase code could not be added to user account: License already exists for this Envato Purchase Code.
The ThemeForest Purchase code is *** and was purchased April 5th 2018.
What do we need to do to get this working?