Problems Installing Superfly Extension

Support
#1

Hello, I am having an issue installing the Superfly plugin extension. It shows up as installed and activated in my plugins, but under extensions, it still gives me the option to install - it doesn’t say “installed & activated” like my other installed extensions.

Help!

#2

Hi @lholcomb,

Thanks for writing in.

For this case, please share us your admin credentials so we could check your setup closer.

Don’t forget to set it in a secure note.

Let us know how it goes.

Thanks.

#4

Hello There,

Thanks for providing the credentials. I have logged and checked your site. I can confirm that this is a bug. You can install SuperFly in multiple instances. I will be forwarding this issue to our developers so that they can investigate further. Meanwhile, since you already have install one instance of the plugin, you can now start creating your SuperFly. For more details getting around this plugin, please check out this knowledge base article:

Hope this helps.

#5

Thanks for confirming. I tried setting it up previously to no avail, that could be part of the bug as well. Thanks for the help, always A+ support!

#6

You’re most welcome. :slight_smile: