Pro visual editor not loading

[achristensen]

Hi there,
For some reason my visual editor isn’t loading. I have made sure that Wordpress and Pro theme are both up to date. I have cleared the cache and tried using it in both Chrome and Firefox. Here is a screenshot of what I am seeing on both browsers. Any suggestions on what could be causing the issue and how to fix it?

[nabeel]

Hi Alyssa,

Thank you for reaching out to us. This could happen due to multiple factors, you can check the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

6. Increase your allocated memory by adding this code in your wp-config.php (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing works then please checkout the following thread https://theme.co/apex/forum/t/pro-header-builder-not-loading/2460/6

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks.