Parallax Effect not working

Support
#5

Thank you! This is what i am used to with the X support team. Sorry if i came across rude but i have high expectations for your support since most other responses are helpful right away. The support team spoiled me :slight_smile: What tipped me of were the links that were not working either. Sorry we got started on the wrong foot. For this i apologize.

Now to the problem: Thank you for testing. I will do as suggested and get back to. This might take a while but i might just go into under construction mode to figure out what is causing this problem.

I really appreciate your help and support!

#6

You’re most welcome :slight_smile:

Let us know how it goes!

#7

Hi there,

so i just deactivated all plugins except cornerstone and the parallax effect still doesnt work on the new page https://www.heidelberger-schloss-gastronomie.de/gourmetvariete-2019-auf-dem-heidelberger-schloss/
I also deleted cornerstone via ftp, downloaded newest xtheme from dashboard and extracted cornerstone from there. I uploaded those files to ftp and reactivated cornerstone. Still no parallax effect.
Feel free to set this installation to “under construction” in xtheme settings. Just activate and the cornerstone page “under construction” is already set to be displayed. That way you can test yourself.
Tell me if i can do anything else.

#8

Hello Atahualpa,

I have checked your files and settings and it seems okay. Once thing I notice though is that you are using CloudFlare. Please log in to your CloudFlare account and purge your site cache. And for best results, please make sure that you are using the suggested CloudFlare settings which you can found it here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/8/

Hope this helps. Please let us know how it goes.

#9

Hi RueNel,

Cloudflare is still deactivated…
So how can that be a problem?

#11

Hello Atahualpa,

I have logged in again and changes the section background image settings. Not of my parallax changes reflect in the front end. My settings were saved for sure. It is somehow not rendered in the front end.

Can you please re install X theme and Cornerstone plugin? To do that, you can check out “Manual Updates” section from this knowledge base article: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

Please let us know how it goes.

#12

Hi RueNel,

thanks for the help. I downloaded the stability version and did the manual update for the theme and cornerstone and the parallax effect works now. BUT i am having issues with cornerstone now. Cornerstone won’t load in the internet explorer. All i get is a never ending loading screen. I don’t see the section menu yet nor the cornerstone loading screen.
And the search icon in the header menu is missing also.

#13

Hi,

  1. The search icon is not working because you have modified it in your child theme.

Please udpate this line of code

. '<i class="x-icon x-icon-search"></i><span class="x-hidden-desktop"> Suchen</span>'

to this

. '<i class="x-icon x-icon-search"></i><span class="x-hidden-desktop"> Suchen</span>'
  1. Since IE does not support the latest web technologies that is used in Cornerstone, regretfully, you can’t use IE. Please use chrome or firefox when using Cornerstone.

Thank you for understanding.

#14

Hi Paul,

thanks for the feedback.
For the update of the line of code…
the lines of code you posted are identical. What do I need to update to?

#15

Hi,

Sorry about that, please update it to this.


. '<i class="x-icon-search" data-x-icon-s="&#xf002;"></i><span class="x-hidden-desktop"> Suchen</span>'

Thanks

#16

PERFECT! Everything is working again.

THANK YOU SOOOO MUCH!!!

Your support is absolutly exceptional!!!

#17

New Problem: I get a php error after changing that one line with the search icon. But i did not change anything else…

Warning: Cannot modify header information - headers already sent by

and now i cant update orders in the webshop.

EDIT:
But before the updates today in the morning it was still working.

EDIT 2:
I can’t change any pages or posts. I always get multiple php errors.

EDIT 3:
No i cant even login to the dashboard anymore with more errors…

#18

Hello @AtahualpaSeyffert,

Looks like you have changed the login details as I am getting ERROR : Wrong user name or password. error message. Can you please confirm?

Regarding the error messages, those are warning messages that you can ignore and can be removed by editing the wp-config.php file located under root directory and then find this code:

define('WP_DEBUG', true);

And change to this:

define('WP_DEBUG', false);

Let us know how it goes!

#19

I havent changed any login data…

EDIT:
I changed the wpconfig and am still getting dozens of php errors when i try to login.

EDIT 2:
Still cant login to the backend. The frontend doesnt seem to be affected by the problem.

#20

Hi @AtahualpaSeyffert,

Please edit your child theme’s functions.php and remove the space before <?php .

You should do it through FTP.

Thanks!

#21

Hm,
i just donwloaded the functions.php via ftp from the child theme folder and opened it… there is no space in front of the php tag.

#22

Hi There,

Not only before opening <?php tag, but also remove all empty space on the bottom of the functions.php file.

The FTP credentials you provided above did not work, please check.

Thanks,

#23

Hi,

i deleted the empty space at the end too but the problem remains.

EDIT:
I can access the backend again but still get this php error. See secure note.

EDIT 2:
I put the site into under construction mode.

#24

Hi There,

Thanks, FTP works now but not the wp-admin credentials, what plugin did you use to change the login page URL? Would you mind navigating to /wp-content/plugins and renaming that plugin so it will be deactivated and see if that resolves the issue? And rename the cornerstone folder too as the current version of Cornerstone that is installed on your site is not compatible with the version of your theme. You need to update that after we resolve this issue.

And please to clear all your caching features (plugin, server-side, CDN, and browser’s cache) to make sure that this is not caching related.

And if the renaming of the plugin did not work, please write your reply (regarding this error) on a new thread, as this one is getting too long and not related to the original issue. And provide us login credentials (wp-admin and FTp) on that new thread.

And prepare to set up a staging site too, as this errors throwing usually when your files or database corrupted.

How to Fix Corrupted Files and Databases in WordPress

Cheers!

#25

Ok.

I renamed the plugin but i still get php errors. I will open a new thread now. Thanks!