Thanks for your quick reply.
We tried the procedure that you mentionned and we're still facing the same issue.
We investigated futher and realized (after the update) it's now WP Bakery the default page builder and not Visual Computer. It seems to be causing the issues.
Any reason why ?
We also realized that the "Custom Headlines" and "shortcode" are not supported in WP Bakery.
Please get back to us quickly so we can fix this critical issue.