I’m coming across a problem I haven’t faced before on X. My menu bar does not drop down on mobile or tablet, Any suggestions?
Hello @Pr1zm,
Thanks for writing in! 
If you’ve just updated your X theme, this perhaps might be a caching issue.
Upon updating your theme, old scripts and new (vice-versa) could cause conflict. This has been an issue on our major update due to a lot of javascripts being changed.
If this didn’t answer your question, kindly get back to us with the following information so we can take a closer look of your issue.
- Website URL
- Wordpress Admin username/password
Thank you.
I tried clearing the cache with no avail.
Hi again,
Thank you the credentials. You’ve posted the credentials in a public post, I went ahead and removed the login credentials and added them in a secure note. Always make sure to provide the sensitive information in a secure note so it’s only visible to you and our staff members please see https://theme.co/apex/forum/t/how-to-get-support/288 For your own security please change the login credentials as soon as possible.
The issue you’re having is due to the incompatible versions of X and Cornerstone as you’re using an old version of X with the latest version of Cornerstone. Always make sure to use the compatible versions and update both X and Cornerstone to latest version to avoid such conflicts and potential errors. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.
If you find anything to be out of date, you can review our update guide.
Updating the theme will fix the issue, don’t forget to clear all cache (plugin, browser or CDN) before and after updating the theme.
Cheers!
Hello.
I am having the same issue.
This happened Saturday evening.
Mobile main menu button does not work after updating both X Theme and Cornerstone.
Please advise on how to correct this.
Thank you!
@Nabeel Thank you for your help!
My apologies on the PW I clicked Hide Details thinking that was it. As far as the issue at hand I was able to take care of it. Thank you very much for your help!
Best Regards.
Glad to hear it’s sorted.
Cheers!
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